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FAQS

Regular Questions​

Ordering & Shipping

What are your shipping times?

We process orders within 48 hours during business days. International shipping times vary by destination.

Do you ship internationally?

Yes, we ship worldwide. For international orders: After payment processing, we'll provide detailed shipment information including: Number of boxes Individual dimensions Weight This allows us to provide accurate shipping quotes, as costs vary by carrier and date

Products & Equipment

Are your products sterilized?

All our needles and medical supplies are sterilized and individually packaged following strict medical standards. We maintain rigorous quality control throughout our manufacturing process.

Returns & Refunds

What is your return policy?

If you experience any issues after receiving your order, we are here to help resolve them. Please refer to our Return Policy page for detailed information about the process

Technical Support

Do you offer technical support?

Yes, our technical support team is available to help with: Machine setup and configuration Troubleshooting Maintenance advice Product recommendations

Quality Assurance

How do you ensure product quality?

Every order undergoes thorough quality control during processing. We carefully pack your tattoo supplies with all necessary documentation and materials.

Business Accounts

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for registered tattoo studios and professional artists. Please contact our sales team for wholesale account information and pricing.

Tracking Orders

How can I track my order?

After your order is shipped, you'll receive automatic tracking information via email. If you can't find the tracking email, please check your spam folder. For any additional questions not covered here, please don't hesitate to contact our customer service team.
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